Refund Policy

7-Day Return Policy

On the ground of disliking a product, you may return any non-customized and non-sales product that is sealed, within the 7 days upon receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customized and sales products, accessories, or spare parts are excluded from the 7-day return policy. The shipping fee, handling fees, or any form of tax caused by return will NOT be refunded.

Please contact support@vraikocare.com to process your request. After receiving and checking that the item is in good condition, you will receive an email notifying you that the the amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

For items that are damaged, incorrect, or faulty upon delivery, you must contact support@vraikocare.com within 7 days upon delivery. You need to provide any solid proof of the problem you come across. VRAIKO will help you identify the problem, and may cover the shipping cost according to the agreed amount. 

VRAIKO offers a 1-year warranty for all products purchased from its brand official website (www.vraikobeauty.com), or from our official stores on other platforms (Amazon etc.). To claim for a warranty or confirm whether your product is eligible for return/warranty, please kindly contact us via support@vraikocare.com.

If you have read through the policy and you still have more questions, please feel free to contact support@vraikocare.com.

VRAIKO reserves all rights. Before purchasing, you need to check and confirm the policy. The policy on the page can be changed without prior notice.